Our commitment: Midiplex takes your privacy seriously. Your data is never sold to third parties. Read this Privacy Policy to understand how we handle your information.
1 Introduction & Overview
Midiplex (https://midiplex.app) is a trusted online gaming and Sports Betting platform. We believe that every user's privacy is a fundamental right. This Privacy Policy ("Policy") describes how Midiplex collects, stores, uses, and protects your personal information.
This Policy applies to all Midiplex services — including our website, mobile app, live chat, and any other channel through which you interact with us. By using our platform, you agree to this Privacy Policy.
We comply with GDPR and international data protection standards. We are fully committed to keeping your data secure. For any questions, contact us directly at [email protected].
2 Information We Collect
Midiplex collects your information in several ways. The following explains what types of data we collect and why.
Information collected directly from you:
- Identity Information: Full name, date of birth, gender, National ID number
- Contact Information: Email address, mobile number, current address
- Financial information: Payment methods (bKash, Nagad, Rocket), transaction history
- Account information: Username, password (stored in encrypted form)
- Verification Documents: Photo of National ID, passport, or driving license
Automatically collected information:
- Device Information: IP address, browser type, operating system
- Usage Information: Pages visited, time spent, and traffic source
- Gaming Data: Betting history, win/loss records, favorite games
- Cookie and tracking data: Session cookies, performance cookies
We only collect data that is necessary to provide our services. No unnecessary personal information is collected.
3 Purpose of Data Use
Midiplex uses your information for the purposes outlined below. Each purpose is specific and aimed at improving your experience on our platform.
| Purpose | Data Used | Legal basis |
|---|---|---|
| Account creation and management | Name, email, mobile number | Contract Fulfillment |
| Identity Verification (KYC) | NID, passport, address | Legal obligations |
| Payment Processing | Payment details, transaction history | Contract Fulfillment |
| Fraud Prevention | IP, device, and behavioral analytics | Legitimate Interest |
| Customer Support | Contact information, account information | Contract Fulfillment |
| Marketing & Promotions | Email and preference data | Consent |
| Platform Improvement | Usage Statistics | Legitimate Interest |
You can opt out of marketing communications at any time — either through your account settings or by contacting support.
4 Cookies and tracking technologies
Midiplex uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.
Cookies we use:
- Essential cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
- Performance Cookies: To monitor platform speed and performance.
- Functionality Cookies: To remember your preferences such as language and theme.
- Analytics cookies: To analyze user behavior and improve the overall experience.
You can manage cookies through your browser settings. However, disabling essential cookies may affect the platform's functionality.
We never use third-party advertising tracking cookies. Your gaming activity is never shared with any advertisers.
5 Data Sharing Policy
Midiplex never sells your personal data. Your information may be shared only in the limited circumstances described below:
Who We Share Your Data With:
- Payment Processors: With bKash, Nagad, and Rocket — solely to process transactions. They operate under their own privacy policies.
- KYC verification provider: Licensed third-party service for identity verification. Data is used solely for verification purposes.
- Game Software Providers: Minimum data required to operate game services.
- Law enforcement agencies: Mandatory disclosure under court order or government directive.
- Audit Body: For audits conducted by regulatory authorities.
We have data processing agreements in place with all third parties to ensure your information is protected. They cannot use your data without authorization from Midiplex.
6 Data Protection Measures
Midiplex uses the latest technologies and practices to protect your data. Our security measures meet international standards.
Technical Safeguards:
- 256-bit SSL/TLS encryption — applied to all data transmissions
- AES-256 encryption — for stored sensitive data
- Two-Factor Authentication (2FA) — for account security
- Firewall & Intrusion Detection System
- Regular Security Audits & Penetration Testing
- Passwords stored using bcrypt hashing
Administrative Safeguards:
- Regular privacy and security training for all staff
- Least privilege principle — staff can only access the data they need
- All data access is logged and reviewed on a regular basis
In the event of a security breach, we will notify affected users within 72 hours and take all necessary action.
7 Your Data Rights
As a Midiplex user, you have full control over your own data. You may exercise the following rights at any time:
- Right to Access: You can find out what information we hold about you. Submit a request through your account settings or by contacting support.
- Right to Rectification: You can correct any inaccurate or incomplete information. Make changes directly from your account profile.
- Right to Erasure: In some cases, you may request that your data be deleted. However, certain data may need to be retained due to legal obligations.
- Right to Restrict Processing: You may request that we stop using your data for specific purposes.
- Right to Data Portability: You can receive your data in a structured, portable format.
- Right to Withdraw Consent: You can opt out of marketing communications at any time.
To exercise any of these rights, email us at [email protected]. We will respond within 30 days.
8 Data Retention Period
Midiplex retains your data only for as long as necessary. The retention periods for different types of information are listed below:
- Account information: For the full duration the account is active, plus 5 years after closure
- Transaction Records: 7 years, as required by legal obligations
- KYC documents: 5 years after account closure
- Customer support conversations: 3 Years
- Cookie & Session Data: Until the session ends or up to 1 year, whichever comes first
- Marketing Information: Deleted immediately upon opting out
Certain data cannot be deleted before a specified period due to legal obligations. After that period, data is automatically deleted.
9 Children's Privacy Protection
Midiplex strictly enforces an 18+ policy. We do not knowingly collect data from anyone under the age of 18.
Age is verified at registration. If we become aware that an account was created by someone under 18, we will immediately delete that account and all associated data.
If a parent or guardian suspects their child has created an account, please contact us immediately at [email protected]. We will take prompt action.
10 Changes to the Privacy Policy
Midiplex may update this Privacy Policy from time to time. Depending on the nature of the changes, we will notify you as follows:
- Minor Changes: The last updated date on this page will be revised accordingly
- Significant changes: You will be notified via email and on-platform notifications
- Key Changes: Fresh consent will be obtained along with a detailed explanation
Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.
11 Contact Us
For any privacy-related questions, complaints, or requests, please contact our Data Protection Team:
- Email: [email protected]
- Live Chat: Via the chat button at the bottom right of the platform, 24/7
- Response Time: Within 30 days at most (typically 3–5 business days)
Our privacy team is available Monday to Saturday, 9:00 AM to 11:00 PM, ready to assist you.