What does responsible gaming mean?
Responsible gaming at Midiplex means enjoying games as a source of entertainment while staying in full control of your time, money, and mental well-being. We believe gaming should be a fun part of life — not a source of addiction or financial stress.
Online gaming is growing fast in Bangladesh. Many people enjoy Sports Betting, Live Casino, or slots on Midiplex in their spare time. But like any form of entertainment, it calls for mindfulness. Responsible gaming isn't just about playing less — it's about making the right choices when you play.
Core Principles of Responsible Gaming:
- Gaming is entertainment, not a guaranteed way to make money
- Only bet what you can afford to lose
- Set clear limits on your time and money before you start
- Avoid gaming when you're stressed, down, or angry
- Don't chase losses by placing bigger bets
- Family, friends, and work come first
Responsible gaming at Midiplex is more than a policy — it is the foundation of everything we do. We want you to feel satisfied and well after every session.
Research shows that most people who enjoy online gaming do so recreationally. However, a small number may develop problems. That is exactly why Midiplex wants to keep you informed from the start.
Warning Signs of Problem Gaming
We do not always recognise when gaming is having a negative impact on our lives. If you notice the following signs, it is worth paying attention. Midiplex wants you to become aware before things escalate.
If two or more of these signs apply to you, do not wait — contact our Support team or consider the self-exclusion option.
Check In With Yourself — Self-Assessment Questionnaire
Ask yourself these questions honestly. This isn't a test — it's simply a chance to know yourself better. Awareness is the first step toward responsible gaming on Midiplex.
If you answered "Yes" to more than 3 questions, use the protection tools below or reach out to our support team. Seeking help is a sign of strength.
Midiplex Responsible Gaming Tools
Midiplex offers a range of dedicated tools to help keep you safe on the platform. They are completely free and can be activated at any time from your account settings. Using these tools is simply a smart way to keep your gaming responsible.
Deposit Limit
Set a maximum deposit amount per day, week, or month. Once set, any increase to the limit takes 7 days to come into effect.
Loss Limit
Set a cap on how much you're willing to lose within a given period. Once you hit that limit, gaming will stop automatically.
Session Time Limit
Set a session time limit in advance. When the time is up, you will receive an automatic notification prompting you to take a break.
Cooling-Off Period
Take a break ranging from 24 hours to 6 weeks. Your account remains active during this time, but placing bets will be disabled.
Self-Exclusion
Close your account for anywhere from 6 months to 5 years, or permanently. No new account can be opened during this period.
Reality Check
At set intervals, you'll receive a reminder showing how long you've been playing and how much you've won or lost.
Setting Limits — Where to Begin
Setting limits on Midiplex is straightforward. Log in to your account, go to "Account Settings" → "Responsible Gaming," and you will find all available tools there.
Before setting your limits, ask yourself:
- What is my monthly entertainment budget? How much is it reasonable to set aside for gaming?
- How much time per week is reasonable to spend on gaming?
- How many hours can I play in one sitting and still feel fine?
Experts recommend spending no more than 10% of your monthly entertainment budget on gaming, and keeping screen time to 1–2 hours per day for a healthier balance.
Lowering a limit takes effect immediately. However, increasing a limit has a 7-day waiting period — this is intentional, to prevent impulsive decisions made in the heat of the moment.
Self-Exclusion — Step-by-Step Process
Self-exclusion is the most powerful protection tool Midiplex offers. If you feel you need an extended break from gaming, this is the option for you. Choosing it is not a sign of weakness — it is an act of self-care.
Steps to Self-Exclude:
- Step 1: Go to Account Settings → "Responsible Gaming" → "Self-Exclusion"
- Step 2: Select a duration: 6 months / 1 year / 2 years / 5 years / Permanent
- Step 3: A verification code will be sent to your mobile
- Step 4: Once confirmed with the code, your account will be closed immediately
- Step 5: Contact Support to request a withdrawal of your remaining account balance
If you attempt to open a new account using your details during a self-exclusion period, it will be blocked automatically. This measure exists to protect you.
Your account will not be reactivated automatically once the self-exclusion period ends. You will need to contact Support and complete a verification process to return.
Guidance for Family Members
If someone close to you seems to be struggling with gaming, you can help. Midiplex takes family concerns seriously and is always ready to assist.
How to help:
- Approach the conversation with empathy, not blame. Start with something like: "I'm worried about you."
- Share specific examples of what you've noticed, without exaggerating.
- Remind them that professional help is available. Encourage them not to try to handle it alone.
- You can reach out to Midiplex Support to request assistance on behalf of a third party.
- Take care of your own mental health too — supporting a loved one through this can be emotionally draining.
Self-exclusion requests at Midiplex can only be made by the account holder — a family member cannot do this on their behalf. That said, we are always happy to guide families through the process.
Support & Contact
The Midiplex team is always here for any questions or support related to responsible gaming. We understand this can be a difficult topic to bring up — so we help without judgment.
Live chat support in Bengali is available 24 hours a day, 7 days a week. Log in to your account and click the chat icon in the bottom right corner.
Email us with any responsible gaming questions. We respond within 24 hours.
Seeking help from a professional mental health specialist is the most effective way to address a gaming addiction. In Bangladesh, the National Mental Health Helpline and several non-governmental organisations provide this service. You can also reach out to a trusted doctor or the mental health department of a local hospital.
Remember: asking for help takes courage — it's not a sign of weakness.