Legal Documents

Midiplex Terms and Conditions

This page sets out all the rules, terms, and policies governing use of the Midiplex platform. Please read everything carefully before using the platform.

Last updated: January 2026

Important Notice: By creating an account or using the platform, you are deemed to have accepted these Terms and Conditions. Please read them in full.

1 General Information & Overview

Midiplex (https://midiplex.app) is an international online gaming and Sports Betting platform serving users in Bangladesh and around the world. These Terms and Conditions ("Terms") constitute a legally binding agreement between Midiplex and its users ("you" or "member").

These Terms apply in both English and Bengali. In the event of any inconsistency, the original English version shall prevail. Midiplex reserves the right to modify or update these Terms at any time, and continued use of the platform after any such change constitutes acceptance of the updated Terms.

Midiplex offers Sports Betting, Live Casino, slots, crash games, and a range of other gaming services. These Terms apply to the use of all such services.

2 Account Registration and Verification

To register an account on Midiplex, you must provide accurate and complete information. Creating an account with false information is strictly prohibited and may result in account termination.

Information required for registration:

  • Full name (as per National ID)
  • Valid email address
  • Active mobile number
  • Date of birth (for age verification)
  • Current address

KYC Verification:

Midiplex follows a KYC (Know Your Customer) process to ensure platform security. Identity verification may be required before making a withdrawal or depositing above a certain amount. In such cases, one of the following documents must be submitted:

  • National ID Card (NID) — scanned copies of both sides
  • Passport (bio data page)
  • Driving License

Each user may register only one account. Creating multiple accounts may result in permanent closure of all associated accounts and forfeiture of any deposited funds.

Transferring or selling your account to a third party is strictly prohibited. You are solely responsible for keeping your login credentials confidential.

3 Age Restriction Policy

Midiplex strictly enforces an 18+ policy. No person under the age of 18 is permitted to use this platform.

Warning: Creating an account under the age of 18 by providing a false date of birth is a serious violation. Any such account, once identified, will be closed immediately and all deposited funds will be forfeited.

Midiplex may request additional documents for age verification at any time. Certain account features may be restricted until verification is complete.

4 Deposit and Withdrawal Policy

Midiplex supports the most popular payment methods in Bangladesh. All financial transactions are processed through secure, encrypted connections.

Supported payment methods:

  • BKash (Personal & Agent)
  • Nagad
  • Rocket (Dutch-Bangla Mobile Banking)
  • Bank Transfer (selected banks)

Deposit Terms:

  • Minimum deposit: BDT 300
  • Maximum single deposit: BDT 50,000 (limit may increase after KYC verification)
  • Deposits are generally credited to your account within 5–15 minutes
  • Deposits must be made from your own payment account

Withdrawal Terms:

  • Minimum withdrawal: BDT 500
  • Withdrawal processing time: 15–30 minutes (under normal circumstances)
  • Withdrawals may be delayed without KYC verification
  • The required wagering requirement must be completed before bonus funds can be withdrawn

To prevent fraud, Midiplex verifies all withdrawal requests. If unusual activity is detected, withdrawals may be temporarily put on hold.

5 Bonus & Promotion Policy

Midiplex offers a variety of bonuses and promotions. Each bonus has its own terms, which are detailed on the relevant promotion page.

General Bonus Terms:

  • The welcome bonus is available to new members only and is granted on the first deposit
  • To withdraw bonus funds, the applicable wagering requirement (typically 20x–30x) must be met
  • Using a promotion more than once is prohibited
  • Bonuses must be claimed within a set timeframe; any unclaimed bonus will be automatically cancelled upon expiry
  • Activating multiple bonuses simultaneously may not be possible

Bonus Abuse:

If midiplex determines that a member is abusing the bonus system (e.g., arbitrage betting, using multiple accounts, or exploiting bonus strategies), midiplex reserves the right to cancel that member's bonuses and suspend their account.

midiplex reserves the right to modify or cancel any bonus offer. For details, visit the Promotions page View.

6 Betting Rules

The following rules apply to all bets placed on Midiplex. The final decision on accepting or voiding any bet rests with Midiplex.

Sports Betting:

  • Bets generally cannot be changed or cancelled once placed, unless the Cash Out option is available
  • If a match or event is cancelled, the stake for that bet will be refunded
  • Midiplex reserves the right to void any bet placed at incorrect odds due to a technical error
  • Both single bets and multi-selection accumulator bets are supported

Casino Games:

  • All game outcomes are determined by an RNG (Random Number Generator) and are completely unbiased
  • If your internet connection drops during a game, the round will end automatically and the result will be saved
  • Your full game history is always accessible in your account

For any betting dispute, midiplex's customer support team will review the server logs and make a final decision, which shall be considered binding.

7 Prohibited Activities

The following activities are strictly prohibited on the Midiplex platform. Any violation may result in permanent account closure and, where necessary, legal action.

List of prohibited activities:

  • Creating or using multiple accounts
  • Money laundering or transactions involving illegal funds
  • Placing bets using bots, scripts, or automated software
  • Exploiting system vulnerabilities or bugs
  • Harassing, threatening, or disturbing other members
  • Attempting to breach the platform's security systems
  • Depositing or withdrawing using a third-party payment method
  • Operating an account under a false identity
  • Using the Midiplex brand or logo without permission

8 Account Suspension and Closure

Midiplex reserves the right to temporarily or permanently suspend an account under the following circumstances:

  • If any provision of these Terms is breached
  • If KYC verification fails or false documents are submitted
  • If suspicious or unusual financial activity is detected
  • By court order or government directive
  • Accounts inactive for an extended period (over 12 months)

To close your account yourself:

If you wish to close your account voluntarily, please contact customer support. All pending withdrawals should be processed before the account is closed. Reactivating a closed account may require a new KYC verification.

9 Responsible Gaming Policy

Midiplex believes gaming is purely for entertainment. We want every member to stay happy and in good health, which is why responsible gaming is our top priority.

Available Protection Tools:

  • Deposit Limit: Set daily, weekly, or monthly deposit limits
  • Bet Limit: Cap your maximum bet amount for a given period
  • Loss Limit: Set a maximum loss limit for a given period
  • Session Limit: Set a daily limit on how long you play
  • Cooling-Off Period: Take a gaming break for 24 hours to 30 days
  • Self-Exclusion: Exclude yourself from the platform for 6 months to 5 years

If you feel that gaming is having a negative impact on your life, please contact our support team or Responsible Gaming Visit the page.

10 Privacy and Data Protection

Midiplex maintains a separate Privacy Policy governing the collection, storage, and use of your personal information. That policy applies alongside these Terms.

  • Your data is never sold to third parties
  • Your information is used solely for service delivery, fraud prevention, and legal compliance
  • All data is secured with 256-bit SSL encryption
  • For more details, visit our Privacy Policy Visit the page

11 Dispute Resolution Process

If you have a dispute or complaint with Midiplex, please follow the steps below:

  • Step 1: Contact customer support via live chat and describe your issue in detail
  • Step 2: If your issue is not resolved via live chat, email us at [email protected]
  • Step 3: Our team will review your complaint and respond within 7 business days
  • Step 4: If the matter is not resolved through internal review, independent mediation may be sought

Most issues are resolved quickly through live chat. Please reach out there first.

12 Right to Amend Terms & Conditions

Midiplex reserves the right to amend, modify, or update these Terms and Conditions at any time. Members will be notified of significant changes via email or a notice on the platform.

Continued use of the platform after any changes will be considered acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

If you have any questions about these Terms, please contact our support team. We are always ready to help.

Why Choose Midiplex

Our Our Commitment

Midiplex is more than a gaming platform — it is a safe, transparent, and trusted community.

Fully Secure Platform

Your data and funds are protected with 256-bit SSL encryption and advanced firewalls. Our security measures comply with international standards.

Fast Payment Processing

Withdraw in just 15–30 minutes via bKash, Nagad, or Rocket. Deposits are credited to your account almost instantly.

Full support in Bangla

Our 24/7 customer support team is available in English to assist you at any time. Reach us via live chat or email.

Fair & Transparent Gaming

All games use certified RNG technology and are regularly audited by independent third parties. Fair play is at the core of what we do.

Responsible Gaming Features

Tools including deposit limits, self-exclusion, and cooling-off periods help you keep your gaming experience healthy.

Transparent Terms & Conditions

All our terms and conditions are written in plain language. There are no hidden fees or ambiguous clauses — what is written is what applies.

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Today Join Midiplex

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200% Bonus

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Fast Withdrawals

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